Shipping

Delivery and Returns

General Information

All sizes have been made to Australian sizes.  Please check the size guides for the item.  

If you would like advice on sizing please contact us, we are happy to help.  For questions regarding your order please use the ‘Contact’ form or email: sarah@spiritbirdboutique.com.au

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Collect in store

You can order and pay for your goods on-line and then collect from our shop.  You will be sent an e-mail confirmation confirming when your order is ready to collect.  Goods will usually be held for 14 days, unless by prior arrangement.  The shop is open Monday to Saturday 10.00am to 4.00pm. Please call in advance on 04250 80470. We are situated at 3 Tuck Street, Cheltenham, 3192, Melbourne, Victoria.  If goods are not collected after 14 days, the order will be treated as cancelled.

Delivery

We currently deliver to Australia, America and Europe. Orders are sent as quickly as possible once we’ve confirmed payment. This is usually within 2-3 days but please allow up to 7 working days at busy times. We will inform you by email if there are any problems with your order.  Please note that orders will not be processed over the weekend & public holidays. 

Please Note: Your delivery address is taken directly from your order, so please make sure this is correct when you checkout.  We do not see your PayPal details at any stage, so do not rely on selecting your delivery address on PayPal, if this is different.  Please contact us as soon as possible if you have entered an incorrect address. We use a courier service throughout Australia.

Europe

We use Australia Posts Air Service, a signed for service.  Your postage costs will be calculated at checkout.  Important: You are responsible for the payment of any tax, customs or import duties levied once the package reaches its destination country

While we will do everything we can to help, we cannot be held responsible for delivery delays or items lost or damaged once dispatched, either in Australia or to overseas locations.

Missing orders

In Australia, if you have not received your order within 5 working days, please email us at sarah@spiritbirdboutique.com.au with your order number so that we can track your parcel.  Your order may be waiting in your local depot and you have not received a 'Something to collect' card.

Orders confirmed lost by our chosen courier will be refunded or replaced.  If your order is returned to us by courier because they were unable to deliver it, we will contact you to ask if you want the parcel to be sent out to you again. A reposting fee will apply. If you no longer want the order. There will be no refunds once purchases have been made online.

Returns & Cancellations

We hope you will be completely satisfied with your purchase, but if you would like to return your item, the return postage costs must be paid by the customer whether the item is being sent back for an exchange, unless the item is faulty. No exchange or refund on sale tems.

Items must be sent back within seven days of receipt and should ideally be returned in the original packaging.  The item is your responsibility until it reaches us, so we recommend using an insured and recorded postage service. We cannot be held responsible for return packages lost or damaged.

Important:  When trying on clothing, ensure you take reasonable care. All items returned must be in a resaleable condition. This means returned items must be unworn with all original labels still attached, undamaged and free of stains (make-up, deodorant, etc), odours & animal hair. If any items are returned in an unsellable condition, they will be posted back to the customer.

We will usually process returns within 5 days of receipt, however during busy periods please allow up to 14 days. We will contact you via email as soon as we have opened your return. 

If we have sent you an incorrect item, please email us and we will check if the correct item is in stock.  You will need to include a copy of your postage receipt to receive a refund of your postage cost for returning your incorrect item. The correct item will be sent out to you as soon as we receive your return.

Returns Address:

Returns

3 Tuck Street

Cheltenham

3192, Melbourne

Victoria

Australia

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